How to Make an ACC Claim

Overview

Making an ACC claim is generally straightforward. There are several pathways depending on how and where you were injured. All claims are free — you will not be charged for lodging a claim.

Pathway 1: Via Your Doctor (Most Common)

If you seek treatment from a GP, physiotherapist, or other registered health professional, they can lodge an ACC claim on your behalf. This is the most common pathway.

1. Visit your GP, physio, or emergency department after an accident.
2. The health professional assesses your injury and determines if it's accident-related.
3. They submit the claim online via ACC's eClaim system — you sign a treatment form.
4. ACC processes the claim, usually within 24–48 hours.
5. If approved, your treatment costs are covered and you receive a claim number.

Pathway 2: Online via MyACC

You can lodge a claim online directly through the MyACC portal.

1. Log in or register at my.acc.co.nz (you need a RealMe login).
2. Select "Make a claim" and follow the prompts.
3. Provide details about the accident — when, where, how it happened.
4. ACC may ask you to see a health professional to confirm the injury if needed.

Pathway 3: Via Your Employer (Workplace Injuries)

If you are injured at work, your employer should help with the claim process.

1. Report the injury to your employer immediately.
2. Your employer records it in their workplace injury register.
3. You see a doctor who lodges the claim. The doctor will indicate it's a work-related injury.
4. Your employer must keep your job open and work with ACC on your return to work.

If your employer does not assist, you can still lodge the claim yourself through MyACC or via your doctor.

Pathway 4: Phone or Email

You can call ACC on 0800 101 996 to lodge a claim over the phone. ACC can also send you a paper claim form if you prefer.

What Happens After You Claim?

• ACC assesses cover using the criteria in the Accident Compensation Act 2001.
• If approved, you'll receive a letter or email confirming your claim number.
• ACC also notifies your health provider that treatment is funded.
• If declined, you'll receive reasons and information on how to apply for a review.

Time Limits

You should lodge a claim as soon as possible. In general, you can lodge a claim at any time after an injury, but delays may make it harder to prove the injury was accident-related. For sexual abuse claims, there is no time limit.